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We take all feedback (good and bad) from the community seriously. That’s why we’re excited to begin a new initiative that allows Residents to share their thoughts and interact directly with top executives at Second Life.
We hope you’ll join us for the first of many Community Roundtables with Second Life Leadership – it will be held on Monday, May 20 from 9:30-11 a.m. SLT. For this inaugural session, you’ll have a chance to meet and interact directly with Linden Lab Executive Chairman Oberwolf Linden and Senior VP of Product & Engineering Grumpity Linden. We encourage community members to submit questions in advance via this anonymous form and we’ll do our best to address as many as we can.
As we prepare for this event, we’d like to remind the community about the Tao of Linden, our guiding principles that drive our interactions with the community, and our fellow Lindens. We have been thinking carefully about these principles as we look closely at recent community feedback and strive to do better moving forward.
In addition to the new Community Roundtable, here are some ways that you can help and collaborate to make Second Life better:
- Feedback Portal - Your one-stop spot for feature requests, bug reports, and general feedback. All submissions are reviewed by the Second Life development team.
- Community User Groups - Did you know that there are recurring inworld meetups with various Second Life development teams that anyone can attend? These meetups happen at least once a month and include the following groups and topics: Server/Sim Scripting, Open Development, Content Creation, Combat Committee, Concierge & Land, Web, Skill Gaming, and Governance.
- Support Portal - For individual account questions, we encourage you to use our Support Portal which includes a Knowledge Base with hundreds of articles and ways to reach out to the Support team directly.
We understand that agreement on every idea or suggestion may not always be possible. However, we can assure you that your ideas and suggestions matter deeply to us, and those perspectives help shape our decisions. Your voice is valued in our ongoing journey together.
We are deeply grateful for the opportunity to collaborate with each and every one of you in shaping a world that is not only enjoyable and prosperous but also vibrant and flourishing. Your presence here means the world to us, and your contributions are invaluable in making Second Life an exceptional place to belong. Thank you sincerely for sharing your time with us and for being an integral part of our journey towards creating something truly special together.
See you at the Community Roundtable on May 20th! Use one of the following slurls to attend:
http://maps.secondlife.com/secondlife/Linden Estate Services4/237/19/27
http://maps.secondlife.com/secondlife/Linden Estate Services2/26/229/28
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Happy Wednesday!
We’re writing to remind everyone that we’ll be holding our monthly Web User Group meeting today at 14:00 SLT in our usual meeting place, where we’ll be discussing our status with ongoing projects and our near future plans for our web properties. As always, we’ll leave plenty of time for Q&A from the community. This meeting is conducted using voice. We're happy for you to contribute in voice or in text, but you'll need to have your voice settings activated. We look forward to seeing you there.
Keep up to date with all of our user group meetings on our wiki and public calendar.
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🌱🌼🌷
Residents featured in this image:
Top Row (from left to right):
Middle Row (from left to right):
Bottom Row (from left to right):
Thank you for sharing your beautiful images with us! 🌸
For a chance to have your image featured in our social campaigns, submit your work to the Official Second Life Flickr Group.
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Second Life is getting some new, exciting features that will make the world look even better.
Mirrors are arriving soon! While we love the realistic reflections PBR materials enable, mirrors take reflections to a whole new level.
You can create a mirror using a method similar to reflection probes, but with a twist -- when a reflection probe is set to use the “Mirror” option, all surfaces near the probe will exhibit a real-time mirror reflection, including PBR and legacy materials.
We chose this method to enable maximum flexibility. For example, you can create a big wall of mirrors and have minimal performance impact regardless of how many mirrors are on that wall. As long as they’re aligned with the mirror reflection probe, they can all show a mirror reflection.
To conserve performance, mirrors are subject to some limitations. The Viewer will show the effect of only one mirror reflection probe at a time -- the one closest to your camera. Mirrors are planar, so they won’t work very well on the body of a car, for example. Like so many good things in life, mirrors are best enjoyed in moderation.
Applying PBR materials to terrain will be possible in the upcoming featurettes release. You will soon be able to apply most GLTF materials to terrain. Initially, PBR terrain will support normal maps and metallic-roughness maps. Emissive textures will not be visible on some machines and transparent materials are not fully supported. We expect PBR materials on terrain to vastly improve the beauty of SL -- because there’s a lot of terrain out there!
PBR terrain uses triplanar mapping, a texture-mapping technique which is new to Second Life. On steep slopes you will notice far less texture-stretching. To conserve performance, triplanar mapping will be enabled only when the graphics quality setting is set to “High” or greater.
With the advances in GLTF PBR Materials and upcoming Terrain materials, we know it is time to increase the texture size limit to 2K (2048x2048 pixels). We are approaching this change carefully, and are still weighing pricing options for images larger than the current max size. 2K textures will allow artists to add significantly more detail to their creations and do things like efficiently consolidate more UV surface area onto a single asset.
Mirrors and PBR Terrain will be available on the Beta Grid (Aditi) to start with, on the following regions:
- Rumpus Room 2048
- Rumpus Room 2049
- Rumpus Room 2050
- Rumpus Room 2051
Interested in trying out these new features? You can download the Viewer here. Never accessed the Beta Grid before? Here’s information on how to access the Second Life Beta Grid: https://lindenlab.freshdesk.com/support/solutions/articles/31000156725-accessing-aditi
We can’t wait to see what fun and exciting new things residents create with these featurettes!
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The Concierge and Land User Group meeting is a monthly, public meeting for discussion and education on Second Life, useful to both Mainland Residents and Estate owners.
Topics include any issues relating to Customer Relations/Support or concerning Land in general (mainland, islands, Linden Homes, estates, auctions, etc.).
Join Wendi, Vix, and members of the Land team, on Wednesday at 12pm PT at Linden Estate Services. All are welcome.
Keep up to date with all of our user group meetings on our wiki and public calendar.
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Hi Everybody!
I would like to introduce a new member of the Linden Support team, Boxy 5000.
Boxy 5000 is a virtual assistant/support bot trainee.
But wait, wasn’t there already a chatbot who answered questions for premium users? Indeed there was! Boxy 3000 was the earlier model of the trainee chatbot.
We are learning from some design flaws and moving forward with a more advanced bot. Boxy 3000 has been re-invented and given an extra 2000!
But wait a second time! Won’t this bring about the machine apocalypse? Not just yet–Boxy 5000 is more advanced and learns as they go but Skynet is still a few upgrades away.
The upgraded bot will be a 24/7 support option for both premium and non-premium residents! (Previously only available for premium customers.)
Boxy will have the ability to answer commonly asked questions, keep you up to date on current issues, help with ticket submission and in some cases handle a support request.
Boxy has uses for all residents, from early adopters to fresh new faces.
For new and more casual residents Boxy is available to help them find the support they need.
For our seasoned veterans Boxy can offer support options for some specific requests. Specifically, Boxy will be able to submit an abuse report on your behalf and in some cases help with the restart of a region!
Boxy will continue to learn as we go. Boxy might not have all the answers currently, but we will continue to review questions posed and help the bot to better answer your support queries.
We realize that a chat bot is not a substitute for a customer support representative, and this bot is not meant to be. It is however meant to help when we are unavailable or may be experiencing higher call volumes.For premium residents Boxy will only be the first point of contact before being passed to a support representative during office hours. Utilize Boxy to help better explain your issue once you are transferred to a support representative. Outside of office hours Boxy can help or create a ticket for when we are back in the office.
The ability to get an answer to your question or to get your issue resolved without having to wait until our Support Lindens are available is Boxy’s primary directive.
Anyone interested in saying hello to Boxy can access it by logging into our support portal. The Boxy 5000 chat widget should appear in the bottom right hand corner of your screen.
Boxy 5000, it’s advanced…
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